|
Post by account_disabled on Feb 12, 2024 22:50:26 GMT -6
Menu and transfer options Under the new decree, service channels must add cancellation and complaint options to their menus. Additionally, requests to cancel services must be responded to immediately. If a call needs to be transferred, once. Advertising and advertising? They are still banned. However, during the waiting period, messages containing informational content may be forwarded. Therefore, while customers are waiting, they can be warned of their rights and obligations or informed of other available service channels. It is worth noting that advertising information can only be played with the user's prior Tokelau Email List approval. Elimination Consumers can now cancel service in any service channel that allows for contracting. In other words, if your company enters into a contract via email, chatbots, etc., it must allow the customer to cancel the contract through all of those channels if they wish. In other words, it will no longer be authorized to establish only one contact method to carry out such actions. The focus now is consumer satisfaction! The purpose of the new ordinance is to increase public retention and loyalty. In this sense, it is expected that legal problems arising from unresolved complaints will be reduced. To this end, the State Consumer Secretariat ( ) will be responsible for monitoring the effectiveness. That is, problem resolution rates must be evaluated from the customer's perspective, looking at the number of complaints, etc. Therefore, including these metrics will be a huge differentiator for the public and another challenge for companies.
|
|